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The team spent ‘considerable time’ and a ‘staggered approach’ building relationships speak of the devil ozzy osbourne crocband clog in three distinct phases—planning, acting, observing and reflecting.

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as a one-stop-shop for the integrated provision by the Australian Government of various human services and social support payments. It rapidly earned an international reputation speak of the devil ozzy osbourne crocband clog for its cutting edge approach to service delivery. While Centrelink’s statutory charter and institutional culture has ‘historically been dominated by universalism and rule-based compliance, Centrelink is now seeking ways to be ‘customer-centric, collaborative and flexible’. The time taken to collectively develop policy might risk missing an opportunity because a political or policy agenda has ‘moved on’. Scanning the wider policy arena for opportunities is imperative. The team continued to build bridges between policy and practice with ‘presentations to senior officials’ groups, dialoguing with relevant government agencies and ministers, and one-to-one discussions with key influencers’.

The approach used by the CEDAR team achieved successful engagement and sound policy outcomes, along with significant growth in the policy-development capacity of both citizens and public servants, and nurturing new skills, new perspectives and enhanced critical thinking. They began with conversations with key members of the community, applying a ‘snowball’ technique to expand the range of people engaged, building personal relationships with them while developing a holistic picture of each community. The team established an ‘ongoing cycle of feedback’ through individual conversations, visit reports and group meetings. They documented and conveyed initial discussions, observations and understandings to each community and invited them to comment on, respond to and debate the issues raised. Over a period of six months all participants ‘built a shared understanding of the project and its aims’. The CEDAR team recognised the need to build strong personal relationships with the three communities and their members on the one hand, and government policy agencies and their staff on the other.