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That is, users of public services are not defined entirely by their needs, but also by what they might contribute to service effectiveness, brahma beer crocband clog and to other users and their communities through their own knowledge, experience, skills and capabilities. Shergold is a self-confessed ‘enthusiast’ for co-production, eloquent in his justification of its transformational possibilities, attuned to its complexity and risks, but more worried that, in the cautious world of the public service, ‘bold initiatives will founder on timidity’. Peter Shergold, has been a passionate advocate of what he calls the ‘participation society’, with its ‘twin pillars of trust and engagement’, and whose realisation is ‘the holy grail of public and social innovation’. He insists that there are ‘forms of architecture governance that can enhance the development and delivery of public policy by engaging citizens in more engaging ways’, resulting in ‘a more inclusive and civil society,

strengthened by new manifestations of social capital and marked by renewed interest in diverse varieties of social innovation’. For those governments and advocates with a genuine commitment to citizen engagement, the terms ‘co-production’, ‘co-creation’ and their equivalents have become familiar. They express a distinctive commitment to collaboration in policy and services design, with public servants, citizens and relevant stakeholder groups working as partners across the spectrum of activity—from diagnosis and analysis of issues through to tactical and strategic considerations in pursuit of jointly devised outcomes. The following section explores ‘co-production’ as an exemplar of good engagement practice. But it remains the case that in situations of disadvantage and marginalisation, citizens are even less likely to possess the capabilities—knowledge, skills, dispositions—that would readily enable them to enter into dialogue and sustained deliberation with